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All orders can be cancelled until they are shipped. If your order has been paid, and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message to [email protected]
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size, model, or color. You must contact us first, and we will guide you through the process. You must return the item at your expense and the item must be unused.
Please do not send your purchase back to us unless it has been agreed with the customer support team.