Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
We always provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. Please see below list with some examples. NOTE : If your country is not on the list but, you want to be sure that we are able to ship, please email our friendly customer support team, and they will find out.
We do not ship to Country:
Afghanistan, Cuba, Iran, North Korea, Sierra Leone, Palestinian Territories, South Sudan, Myanmar, Nepal, Crimea Ukraine, Liberia, Lebanon, Sudan, Iraq, Zimbabwe, Syria.
NOTE: There might be some other countries we cannot ship to, depending on the global situation. If you are not certain if we can ship to your county, please contact our friendly customer service team at [email protected].
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. Your local government may impose import duties and/or VAT (Value Added Taxes) / GST (Goods and Service Taxes) on shipments from outside your country. You are responsible for paying any taxes, duties and/or customs fees charged by your government.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time. The worldwide estimated delivery time is 10-35 Business Days
depending on your location, you may receive your items much earlier.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says, “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid, and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time of 45 days. (The 45 days does not include the 2-5 days shipping processing)
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund, but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiclock.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of citiclock.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason, you would like to exchange your product, perhaps for a different size in clothing. You must contact us first, and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Very qualitative watch. It is a purchase of all confidence.
Absolutely love this watch, small issue with the bracelet, but the store resolved that very quickly
Item arrived fast and as described. Looks great on the wrist and I would not hesitate to buy from this store again. thank you.
Beautiful watch. GMT function working well. The watch straight out of the box is running at -8 seconds per day. At this price point it's hard not to be impressed. I recommend this store.
Prompt shipping. Excellent lovely watch. as described, and pictured
Fast delivery. Excellent watch, especially for the price. I’m impressed. I hope movement will work fine for years. Thank you!
High quality watch at a very good price. I'm very satisfied. Only complaint is the cyclops as it barely magnifies the date. Fast shipping by store and delivery time to USA was reasonable at 3 weeks.
Nice piece of time. Quality is great, looks amazing. Nice experience with the store, I will do more purchases, for sure! Very recommended seller
The quality of the watch is beyond my expectations, most especially considering the price. I have been using it for some weeks and performance is good too. The store sent it fast and delivering time was short. Excellent experience.
Hello, the replacement watch has arrived. I am very satisfied with your service! Best regards
Nice watch. The GMT function works. It's waterproof. She moves 8 seconds a day. Delivered in 14 days after order.
Great watch and quality. Very pleased.
the watch is great, I love how it looks. I did find 2 drawbacks: the GMT hand jumps when you push the crown in and the cyclops has 0 magnification.
It's a decent sized watch - not for the skinny of wrist that's for sure. Finishing is really good (especially at sale prices!) and the bracelet and clasp is a step up from usual PD fayre. Solid bracelet with a milled clasp with double deployant buttons. Lume is average age the crown action is a little gritty but should be nothing to stop you purchasing of you like the look.
A great watch for the price, quality is good and delivery about 2 weeks.
I am absolutely impressed with this product. The finishing is great too, I look forward to adding more Paganis to my collection and buying more watches from this store.
Awesome!
Pagani has built a watch of great class. The workmanship is very clean and of high quality. The price-performance ratio is outstanding. I can advise anyone who knows anything about watches to buy this watch. The seller delivered very quickly. Thank you .
Can't beat the value
It's maximum size I could wear for my 16cm wrist. Number 16 and 14 in bezel is not centered. No issue with cyclop. Other than that, superb! Recommended.
All is good
Professional Seller and Store, good and nice communication. I like watches from PD, it is good watch. You will be happy to receive the value for your money. And you will be happy to wear it, it should be a workhorse. Plus, fast shipping. I highly recommend it.
Excellent quality like all of this brand, never disappoint. Fast shipping and all perfect.
Excellent watch!
Amazingly well made watch for the money. If the movement will be reliable it is a bang for the buck - sale or not.
Great looking sturdy piece
Watch fine. Such oczekiwalem. I have only reduce bracelet.
Watch arrived very quickly. Must commend store for their quick shipping. Watch is very beautiful and an excellent homage of the Explorer. I ordered this as a gift for my nephew. After seeing it I'm tempted to keep it for myself. Watch came in a nice box not the usual cardboard box from Pagani. Also included was a nylon NATO strap, a microfiber cloth and a small screwdriver. Highly recommend the watch and the seller.
All ok very beautiful
Great watch. Quality workmanship excellent.
Very good looking quality wristwatch, thanks