Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
We always provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. Please see below list with some examples. NOTE : If your country is not on the list but, you want to be sure that we are able to ship, please email our friendly customer support team, and they will find out.
We do not ship to Country:
Afghanistan, Cuba, Iran, North Korea, Sierra Leone, Palestinian Territories, South Sudan, Myanmar, Nepal, Crimea Ukraine, Liberia, Lebanon, Sudan, Iraq, Zimbabwe, Syria.
NOTE: There might be some other countries we cannot ship to, depending on the global situation. If you are not certain if we can ship to your county, please contact our friendly customer service team at [email protected].
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. Your local government may impose import duties and/or VAT (Value Added Taxes) / GST (Goods and Service Taxes) on shipments from outside your country. You are responsible for paying any taxes, duties and/or customs fees charged by your government.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time. The worldwide estimated delivery time is 10-35 Business Days
depending on your location, you may receive your items much earlier.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says, “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid, and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time of 45 days. (The 45 days does not include the 2-5 days shipping processing)
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund, but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiclock.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of citiclock.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason, you would like to exchange your product, perhaps for a different size in clothing. You must contact us first, and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Watch very beautiful. Bought very worth, the store send very fast
Watch very beautiful elegant and high quality. Very worth
Beautiful watch, good quality.
Received the watches pretty fast,very beautiful.
Product excellent quality, unique. Heavy and sturdy as description. Congratulations to brand.
arived fast very good quality very satisfied recommend
I was very happy with this watch! Looks just like the pic and good quality. Great watch for dress or casual.
This is honestly the best watch (at this price point) that I have ever come across. I'll be completely honest, I bought this watch intending on using the wristband for another watch in my collection. The movement in this watch is honestly pretty impressive, especially for quartz. I definitely recommend if you're into watch collecting give this thing a go. It's makes a great casual wear/
Very good, this watch and shop can trust, arrived early, very happy.
Item meets expectations, arrived quickly and thank you to the store
Watch is excellent
Very good :)
top
Good
Good looking watch good instructions we'll precented pleased with purchases have ordered a second one in different colour
Very good watch, like the size and quality. Total 17 days delivery.
Excellent product is what I expected equal to that of the very guaranteed and beautiful image recommended and very good price. Super fast shipping 15 days to Portugal.
very nice watch
Excellent Product recommend very.
The watch arrive about 5 days ahead of the Tracking ETA, very pleased with the service and purchase. The watch itself is great.
Beautiful wristwatch.... an absolute value for money and a must-have.... look the same as the picture. I love it...
Nice wrist watch beautiful looks
Very fast delivery, and the clock works phenomenally
Impressed :)
Excellent Product, met expectations, recommend.
This watch was a casual, expensive look for a bargain of a price. Great for casual to a more upscale look without going too formal.
This watch has a very nice quality and looks so high class, the price is good and I love the design, full recommended for personal use or perfect option for gift.
the workmanship of this watch is just so delicate! the material is also high quality. it is really a right decision to buy this wonderful watch as a gift for my friend!
The watch is definitely a quality piece. It feels well made and has a decent weight to it. The band is strong and quality as well. Colors are vibrant and it keeps excellent time. Absolutely bang for the buck. I’ve worn it several times and I feel good when I wear it. No complaints.
Just as I expected.
It is a good watch and shining with rose gold
I bought this as a gift for my father, he loves it! I chose the green silicone strap as it’s a more vigorous and can be dressed down/dressed up where appropriate. He loves it! Easy to set up and very accurate. He almost never removes it.
Got it for my husband and he loved it. It's a nice watch!!