Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
We always provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. Please see below list with some examples. NOTE : If your country is not on the list but, you want to be sure that we are able to ship, please email our friendly customer support team, and they will find out.
We do not ship to Country:
Afghanistan, Cuba, Iran, North Korea, Sierra Leone, Palestinian Territories, South Sudan, Myanmar, Nepal, Crimea Ukraine, Liberia, Lebanon, Sudan, Iraq, Zimbabwe, Syria.
NOTE: There might be some other countries we cannot ship to, depending on the global situation. If you are not certain if we can ship to your county, please contact our friendly customer service team at [email protected].
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. Your local government may impose import duties and/or VAT (Value Added Taxes) / GST (Goods and Service Taxes) on shipments from outside your country. You are responsible for paying any taxes, duties and/or customs fees charged by your government.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time. The worldwide estimated delivery time is 10-35 Business Days
depending on your location, you may receive your items much earlier.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says, “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid, and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time of 45 days. (The 45 days does not include the 2-5 days shipping processing)
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund, but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiclock.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of citiclock.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason, you would like to exchange your product, perhaps for a different size in clothing. You must contact us first, and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Came quickly) the clock is excellent) my husband like it... Recommend.
The watch is wonderful. I wanted to buy this model for a long time.
The watch is fine.
I am happy with my product. Met the deadline and arrived very well packed. The product has a great finish and is of great quality. The only detail is that had to take up the watch to regulate the bracelet.
The watch is excellent, I really like it, but very heavy. Came quickly, I recommend the store. To seller, thank you for great service.
My package was lost on the way... not the shop fault. Thank you store for great service and for immediately sending a new watch. I was offered a full refund but, I wanted this watch, so I accepted the reshipment. The watch finally arrived, and it looks as described, and I'm very happy with my purchase and that I accepted the reshipment. The overall experience is great, and I can definitely recommend this watch and shop. (The total delivery time were about 28 days, included the reshipment, not that bad at all).
Pleased with my purchase, thank you!
The watch arrived 2 weeks before the date given . I am very happy with the product, it looks very smart and a couple of friends have mentioned how nice it looks. I have had the watch for about 1 week now, and it works fine, no complaints or issues so far.
Great watch and shop. Package tracked all the way and the watch is excellent. I'm very pleased with my purchase.
Very beautiful same description
Watch is good and heavy.... like it very much.
Arrived very fast, excellent watch, very modern and beautiful,.
Watch very good. All functions work. Workmanship first class. Fast shipment. Recommend.
I received my order on time and quality of the product is very good this is my second time to bought the same brand before that I was bought blue dail and now I was bout 2 watches with black dial for my wife and myself and I highly recommend it
Fine watch, I like it very much. Good packaging and quick delivery.
Amazing watch. Fast shipping. Superb quality. Recommend the store to everyone.
The watch looks stylish! Delivered relatively quickly.
Watch for its price is OK, good quality. Seller friendly. I recommend it to everyone.
Watch is beautiful and heavy. I'll definitely buy again.
All OK. The package arrived fast, as described.
Hello, I received the watch. Everything is exactly as described, it is very beautiful. Looks very good.
Watch arrived fast and well packed in a box. The quality is very good.
Beautiful, heavy, looks as described.
Beautiful, perfect, top.
Watch is chic, recommend.
The description of the goods corresponds.
Beautiful watch beautiful like the pictures, arrived well ahead of time, the bracelet was great in my arm will have to take a store to adjust.
Love it, looks as described.