FAQ

How to search for products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are the shipping costs calculated, or is it for free?

We always have free worldwide delivery, but also offer a paid alternative.

The paid alternative shipping cost is based and calculated on the shipping method (air, sea or land) and product weight/volume.

Different shipping companies has different rates, so it’s best to compare the options which is thee best and economical option for you. If there is a paid option for your purchase, it will be present a checkout.

If you require further assistance regarding shipping cost or delivery, please contact our friendly customer service team at [email protected].

What is buyer protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

• The item you ordered did not arrive within the time promised by citiclock.com.
• The item you received was damaged or faulty.
• The item you received that was assured to be genuine was fake.
• The item you received was not the same model or colour you ordered.