Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
We always provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. Please see below list with some examples. NOTE : If your country is not on the list but, you want to be sure that we are able to ship, please email our friendly customer support team, and they will find out.
We do not ship to Country:
Afghanistan, Cuba, Iran, North Korea, Sierra Leone, Palestinian Territories, South Sudan, Myanmar, Nepal, Crimea Ukraine, Liberia, Lebanon, Sudan, Iraq, Zimbabwe, Syria.
NOTE: There might be some other countries we cannot ship to, depending on the global situation. If you are not certain if we can ship to your county, please contact our friendly customer service team at [email protected].
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. Your local government may impose import duties and/or VAT (Value Added Taxes) / GST (Goods and Service Taxes) on shipments from outside your country. You are responsible for paying any taxes, duties and/or customs fees charged by your government.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time. The worldwide estimated delivery time is 10-35 Business Days
depending on your location, you may receive your items much earlier.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says, “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid, and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time of 45 days. (The 45 days does not include the 2-5 days shipping processing)
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund, but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiclock.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of citiclock.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason, you would like to exchange your product, perhaps for a different size in clothing. You must contact us first, and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
As always, the watch is super, already the third purchase and everything is on top. Seller super. The clock is very high quality. Look expensive rich. Recommend.
My first Cadisen watch. Looks nicer in the flesh. Packaging is average. Shipment is quick. Bracelet, not difficult to adjust. Came with a manual and warranty card, Can recommend.
Watch very well finished, fast shipping,.-good store
The clock is perfect. Heavy, beautiful, brutal. The marking of the mechanism is present. Japanese precision by definition. Lum is excellent: in the afternoon you cover the palm-glow. Recommend 100%.
Excellent watch
Stylish, high-quality and inexpensive watches. My wrist is 19,5 cm, so I chose a 46mm case and was not mistaken, the size is just what I need. I also want to note that they are heavy enough, for me personally, this is a plus. Real men's watches or watches for real men and should be like that. Want to thank the store for timely shipment of the order and fast delivery, received the parcel in 10 days, the packing is not broken. There are no comments, everyone is happy.
Great delivery time. Watch looks great and feels better.
While I would’ve preferred a slightly smaller watch (40cm vs this 42cm) it does sit comfortable on my 7 inch wrist. Finishing is quite nice for this price range, looks good on wrist. Speedy delivery!
Great watch. Thanks Cadisen!
The watch looks very nice, very similar in appearance to a certain famous watch. I like it very much.
The order went as planned. Beautiful watch with a high-quality finish. I am impressed by the quality and comfort of wearing the watch. Equipped with a robust automatic movement NH35A by Seiko. I'm very satisfied.
The blue waffle dial is a darker than I expected, but otherwise it's exactly what I expected. The face crystal is indeed sapphire. Hopefully when they refresh this design again, they will include the 'nut' style crown, because that's basically the only detail it's missing. Great finishing at this price; superb, actually.
Beautiful.
Really nice watch, beautiful face, nice polishing.
Really happy with the watch. Lives up to all the reviews. Great finish, accurate bezel and satisfying lume. Recommended.
watch works fine. the movement is very accurate. haven't tried it under water yet but showering is no problem.
Very good product for the money. Very good value.
Wonderful watch. Exactly as described by the store. Wonderful quality for the price.
Excellent watch for the money.I like it so much!!!
very nice watch, and excellent value. homage done very well.
Finally received the watch after a 17 day wait. Other than that very pleased with the watch. No quality control issues.
Stunning wristwatch. Everything I expected and more! Thank you!
Wow. I didn't expect this watch to be so good. It wears comfortable and looks great. Just beautiful. Well done CADISEN
I am delighted with this watch. It feels and looks well made and finished. Arrived well packed in a quality box. Looks a premium watch.
Good watch, 15 days delivery to Italy.
The clock is excellent
Excellent watch, like it a lot.
Great watch, accurate movement, 16 days to Germany.
This timepiece is absolutely gorgeous! Fantastic deal for the price and the shipping was there fast. Thank you guys!
Delivery two weeks. Super watch for this money . I recommend.
The watch lives up to the good reviews. Accurate description and images. Thought it had mineral crystal but caseback says sapphire.
Thank you for fast delivery and excellent watch. The dial is a little darker than the photo on the website. Not a dealbreaker, like the watch very much.
simply amazing-thanks
The watch was as described, delivered quickly and very good value.
Great looking watch for such a low price. Looks much more expensive on the wrist and 42mm is the perfect size! Highly recommended to all