Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
We always provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. Please see below list with some examples. NOTE : If your country is not on the list but, you want to be sure that we are able to ship, please email our friendly customer support team, and they will find out.
We do not ship to Country:
Afghanistan, Cuba, Iran, North Korea, Sierra Leone, Palestinian Territories, South Sudan, Myanmar, Nepal, Crimea Ukraine, Liberia, Lebanon, Sudan, Iraq, Zimbabwe, Syria.
NOTE: There might be some other countries we cannot ship to, depending on the global situation. If you are not certain if we can ship to your county, please contact our friendly customer service team at [email protected].
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. Your local government may impose import duties and/or VAT (Value Added Taxes) / GST (Goods and Service Taxes) on shipments from outside your country. You are responsible for paying any taxes, duties and/or customs fees charged by your government.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time. The worldwide estimated delivery time is 10-35 Business Days
depending on your location, you may receive your items much earlier.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says, “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid, and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time of 45 days. (The 45 days does not include the 2-5 days shipping processing)
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund, but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiclock.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of citiclock.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason, you would like to exchange your product, perhaps for a different size in clothing. You must contact us first, and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I like the classic look very much! Excellent choice! Recommended!
A stylish looking dress watch in gold. Reminds me of the Calatrava. Excellent, well regulated, 9015.
Superb value for money, shipped quickly, Beautiful watchmaking item with a miyota 9015, very vintage, thank you
Classic beautiful, material quality very good, and finally the movement miyota 9015 unique, quiet and precise. Even the strap Milan is quality. Sapphire glass curved. Are very satisfied, this is my second Cadisen. Quick shipment. Thanks.
A beautiful, classy dress watch that is exquisitely made with a high beat Miyota 9015 movement. An excellent buy, especially with the gold-plated case and indices. Accurate to 2 seconds a day, I would highly recommend this watch.
Very beautiful and elegant, a special mention for the movement fantastic Miyota 9015 is perfect
Excellent buy and fast delivery. Very good movement accuracy. Recommend.
Beautiful dial. Beautiful piece. Thank you
Great looking watch. Even better than I expected. very fast shipping, overall a great buy
Just like other review, the strap is not the greatest. However, the dial and finish of the watch is up to par with the price.
Excellent watch!
The watch arrived in perfect condition. It's very accurate. The watch is an elegant dress watch, light on the wrist.
Excellent watch, very good quality.
Unbelievable beautiful watch!
very nice watch, smooth movement. Accurate so far
Nice and high quality watch!
Beautiful, elegant watch with a top quality movement. I'm extremely happy with the watch and how quickly it was delivered. Highly recommended!
Good watch. Two main remarkable things are sapphire crystal covering dial and Miyota 9015 movement. Dial finishing is very nice for this money, hands quality is just excellent. Miyota 9015 calibre is thin and shows impressive accuracy even without adjustment. I really like how calibre is finished, really huge improvement over Seiko NH35. Taking in account that this is a slim dress watch, I would prefer to have it in 38 mm case. However I can recommend it.
Arrived in Italy in 15 days, the watch is classic and very nice with bracelet, movement accuracy only-3/4 seconds about per day, this is very good.
Excellent quality! Both appearance and function of the watch are top-notch. Accuracy check over 3 day time period is -4 seconds/day which is very good for an automatic watch and outstanding for any watch at the price. I have purchased 3 of this model of watch, and they are all very nice. So far this is the best watch buy I have ever encountered. Thanks!
Very good, the piece has a lot of material quality, sapphire crystal, the super miyota 9015 movement, Milanese strap, a very nice silver dial that reflects the sun It's a classic and elegant watch and you wear very well with both shirt and jeans and a suit at work, I recommend it 100%
It is ok
Beautiful excellent watch and fast delivery!
Beautiful and great watch!
Received in ten days to France. Indeed thin and elegant watch (very well in dress watch) with a rather pearly white. The second needle is blue, it's interesting. It gives a nice contrast. The miyota 9015 mechanism is extremely precise (which is found on watches more than 500 €) better than my Bambino Orients for example. The bracelet is useless in my opinion, because I do not like the closing system and the appearance "lizard". I replaced with a brown leather of the most beautiful effect. Watch is really classy.
Classic, presentable watches. On the hand sit very comfortable, nothing superfluous. In a word, the choice was not mistaken. How long will serve, and how exactly-will show time. Now for a day has gone ahead for two seconds, it seems to me that a worthy result. Thank you very much!
Lover the watch, Very Nice customer service. Thanks!
Great watch, accuracy is good and leather band comfortable.
Nice watch for the price with Sapphire Crystal and Miyota 9105 high beat movement.
Marvellous watch and quality, recommend.
Excellent watch after putting it on my timegrapher it has +2 sec per day ,0.1 beat error (minimal) and great amplitude as well as a quick dispatch I would recommend this store to others I am very satisfied with the service and the watch
The watch is excellent. Thank you.
Pros: - Beautiful elegant dress watch - Impressive movement and timekeeping, my watch is fast by -2 to -5 seconds per day - Seller shipped product extremely quick, took 15 days to reach - Sapphire crystal on front, not sure about back display Cons: - Leather strap could be better but can't complain much for the price. Recommend.
Love it!